Terms & Conditions

1. About these terms

These terms and conditions govern the use of the DonMax Logistics website and services — car rentals and chauffeur services, corporate and NGO fleet contracts, parcel and courier delivery, and flight reservation support. By making a booking, requesting a quote, or using our services, you agree to these terms.

2. Quotes & bookings

• Online quotes are estimates based on the information you provide and remain valid for 2 days from issue, unless stated otherwise.
• A booking is confirmed only when DonMax communicates confirmation (via WhatsApp, email, phone, or your customer portal) — submitting a booking request does not by itself guarantee availability.
• Final pricing may be adjusted where the actual service differs from the quoted details (for example, parcel weight, route, rental duration, or itinerary changes). Any adjustment will be communicated before we proceed.

3. Payments

• We accept online card payment (processed by Paystack), bank transfer, cash on pickup where offered, and corporate invoicing for approved contract clients.
• Services may be withheld or suspended where payment is not received as agreed. Invoiced amounts are due by the date stated on the invoice.
• Online payments are processed by our payment provider; DonMax does not store your card details.

4. Cancellations & changes

• Cancellations or changes should be communicated as early as possible via WhatsApp, phone, or your customer portal.
• Rentals cancelled after a vehicle has been dispatched, and shipments cancelled after pickup, may incur reasonable charges reflecting costs already incurred.
• Flight tickets are subject to the fare rules of the issuing airline; airline change and refund penalties apply and are outside DonMax's control.

5. Car rentals & chauffeur services

• Vehicles are provided with a professional chauffeur unless a self-drive arrangement is expressly agreed in writing.
• The renter is responsible for accurate itinerary details. Extensions beyond the agreed period are billed at the prevailing rate.
• Fuel, toll, and inter-state arrangements are as agreed at booking. A security deposit may be required for certain vehicles or self-drive arrangements.
• Vehicles may not be used for unlawful purposes, and DonMax may terminate a rental without refund where a vehicle is misused or endangered.

6. Parcel & courier delivery

• Every shipment is issued a waybill number, trackable on our website from booking to delivery.
• You must not ship prohibited items, including: illegal goods, dangerous or flammable materials, firearms and ammunition, perishables not agreed in advance, currency, and items whose carriage would breach Nigerian law.
• Declared contents and weight must be accurate; we may inspect, refuse, or return shipments that do not match their declaration.
• Proof of delivery (recipient name, signature, and/or photo) is captured on delivery and available on request.
• Claims for loss or damage must be reported within 7 days of the delivery date (or expected delivery date). Unless a higher declared value has been agreed in writing before shipment, our liability for loss or damage is limited to the lower of the item's demonstrated value and the shipping fee multiplied by ten.

7. Flight reservations

DonMax provides flight reservation support as an assisted booking service. Tickets are issued by, and travel is subject to, the terms of the operating airline. Fares are not guaranteed until ticketed. Passengers are responsible for travel documents, visas, and complying with airline check-in requirements.

8. Tracking, communications & your data

• We collect the personal details needed to provide our services (names, contact details, pickup and delivery addresses) and use them only for service delivery, updates, invoicing, and legal compliance.
• By opting into WhatsApp updates you consent to receiving service notifications on the number you provide.
• Public shipment tracking shows only limited, partially masked delivery information.
• We do not sell your personal data.

9. Service standards & liability

• We take pickup windows, departure times, and ETAs seriously, but they may be affected by traffic, weather, security advisories, airline schedules, and other events outside our reasonable control. DonMax is not liable for losses caused by such events.
• Nothing in these terms excludes liability that cannot be excluded under Nigerian law.
• To the fullest extent permitted by law, DonMax's total liability for any claim is limited to the amount paid for the specific service giving rise to the claim, except where Section 6 provides a specific limit for shipments.

10. Corporate & NGO contracts

Fleet contracts, staff shuttle arrangements, and long-term leases are governed by their individual signed agreements. Where a signed agreement conflicts with these terms, the signed agreement prevails for that engagement.

11. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria. Disputes will first be addressed in good faith between the parties, and failing resolution, submitted to the competent courts of Nigeria.

12. Contact

Questions about these terms: service@donmaxlogistics.com · 09090333303 / 08189294630 · Abuja, Nigeria.